Terms of Website Use
Last updated: 14th November 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
1. Terms of website use
These terms of use (together with any documents referred to in them) tell you the terms on which you may use our website www.foodforensics.co.uk (our “Site”), whether as a guest or a registered user. Use of our Site includes accessing, browsing or registering to use our Site.
By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site.
Our Site is primarily intended for business and professional users in the food and related industries. If you use our Site as a consumer, nothing in these terms affects your statutory rights.
2. Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our Site:
3. Information about us
www.foodforensics.co.uk is a Site operated by Food Forensics Ltd (“we”, “us”, “our”). We are registered in England and Wales under company number 07647866 and have our registered office and main trading address at:
5 Frensham Road
Sweet Briar Industrial Estate
Norwich
NR3 2BT
Our VAT number is GB 118344621.
We are a limited company.
4. Changes to these terms and to our Site
We may revise these terms of use at any time by amending this page. Please check this page from time to time to note any changes, as they are binding on you.
We may update and change our Site from time to time. We do not guarantee that our Site, or any content on it, will always be up to date.
5. Accessing our Site
Our Site is made available free of charge (excluding any membership fees or other services you purchase).
We do not guarantee that our Site, or any content on it, will always be available or uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice.
You are responsible for making all arrangements necessary for you to have access to our Site and for ensuring that all persons who access our Site through your internet connection are aware of these terms and other applicable terms and that they comply with them.
6. Your Dashboard account and password
Access to Your Dashboard is usually available to full members free of charge, subject to a minimum testing spend with Food Forensics or as otherwise agreed with your organisation.
Each business will be asked to assign at least one superuser. By accepting superuser status, the designated employee accepts these terms and conditions on behalf of their business and any users they subsequently assign. The superuser is responsible for assigning and withdrawing access to their business data to other users.
Superusers must ensure that all assigned users understand their responsibilities regarding password protection and data security, and must ensure that any suspected security breaches are reported to Food Forensics immediately.
If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of these terms or our Acceptable Use Policy.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at admin@foodforensics.co.uk.
7. Free customer testing
Any free testing offer (where applicable):
We may amend or withdraw promotional offers in accordance with applicable law.
8. Intellectual property rights
We are the owner or licensee of all intellectual property rights in our Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts of any page(s) from our Site for your personal or internal business use, and you may draw the attention of others within your organisation to content posted on our Site.
You must not:
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence from us or our licensors.
If you print off, copy or download any part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9. No reliance on information
The content on our Site is provided for general information only. It is not intended to amount to professional advice (including legal or scientific advice) on which you should rely. You must obtain appropriate professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
We take great care to ensure that data entered into Your Dashboard is correct. However, only our test certificates constitute the official testing results. Any discrepancies or suspected errors should be reported to Food Forensics Ltd promptly.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees that the content is accurate, complete or up to date.
10. Limitation of our liability
Nothing in these terms of use excludes or limits our liability for:
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that we will not be liable for:
If you are a consumer, we only provide our Site for domestic and private use. You agree not to use our Site for commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your device, programs, data or other proprietary material due to your use of our Site or your downloading of any content from it, or from any website linked to it.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability may apply to the supply of goods and services by us, as set out in our Terms and Conditions for Supply of Goods and Services.
11. Uploading content to our Site
Whenever you use a feature that allows you to upload content to our Site (including Your Dashboard), you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any contribution complies with those standards, and you will be liable to us and indemnify us for any loss or damage we suffer as a result of your breach of that warranty.
You retain ownership of any content you upload, but you grant us a limited licence to use, store and copy that content and to make it available to your organisation and relevant users as necessary to operate Your Dashboard and our services.
We have the right to remove any posting you make on our Site if, in our opinion, it does not comply with the content standards in our Acceptable Use Policy.
The views expressed by other users on our Site do not represent our views or values.
12. Viruses
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site and should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to our Site, the server on which it is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and co-operate with them, including disclosing your identity. In the event of such a breach, your right to use our Site will cease immediately.
13. Linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation.
You must not:
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our Site other than that set out above, please contact admin@foodforensics.co.uk.
14. Third-party links and resources
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
15. Applicable law and jurisdiction
If you are a consumer, these terms of use, their subject matter and formation are governed by English law. You and we both agree to the non-exclusive jurisdiction of the courts of England and Wales. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
If you are a business, these terms of use and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.
16. Contact us
To contact us in relation to these terms or our Site, please email info@foodforensics.co.uk.
